There are two possible routes, and using the wrong one is why people cancel Microsoft 365 and still get charged. Check which applies to you first.
Updated
Steps checked 2026-10-11.
This is the step people skip. Microsoft 365 can be billed either by Apple (if you subscribed inside an iPhone or iPad app) or by Microsoft 365 directly (if you signed up on their website). Only the biller can cancel it.
To check: open Settings → your name → Subscriptions on your iPhone. If Microsoft 365 appears there, Apple bills you — use route A. If it does not, use route B.
Go straight to the Microsoft 365 cancellation page →
Worth knowing: If the only option you see is Turn on recurring billing, the subscription is already set to end and you do not need to do anything. Microsoft may refund an annual plan cancelled shortly after it renews — the cancellation page shows whether you qualify.
Office apps switch to read-only and OneDrive drops to 5 GB of free storage when the subscription ends. Download anything over 5 GB first. Your Outlook.com email keeps working.
Always confirm it worked. Look for a cancellation email, and re-open the billing page to check the status reads cancelled or "ends on [date]". Then set a calendar reminder for the day after the period ends and check your card statement. A surprising number of cancellations do not take on the first attempt.
Most services have a cheaper tier that people never look at, and several offer a pause instead of a cancellation. If you use Microsoft 365 occasionally rather than never, a lower plan or a temporary pause usually beats cancelling and resubscribing at a higher price later.
Recurra reminds you before Microsoft 365 renews, so you decide in time instead of finding out on your statement. It keeps every other subscription in one place too. No bank login, no account.
Get a reminder before it renewsRecurra AI is not affiliated with Microsoft 365. Cancellation flows and prices change — if a step does not match what you see, the provider's own help pages are authoritative.